Globe iconLogin iconRecap iconSearch iconTickets icon
Double-A Affiliate
The Official Site of the Rocket City Trash Pandas Rocket City Trash Pandas

Frequently Asked Questions

Do children get in free at Toyota Field?

Children 2 & under are free at Toyota Field.

Can I use third-party tickets?

We can only verify tickets purchased directly through My ProVenue. We are not responsible for any third-party tickets.

*Please be aware that third-party sellers can buy ad space on our site. Make sure to only purchase tickets directly through the or Fevo link.*

Do you offer refunds?

We do not offer refunds, returns, or exchanges. In the event of a postponed game, a credit can be issued. If a game is rained out after 5 or more innings, it is considered a full game and a credit will not be issued. Click here for more information on our ticketing policies.

Do you offer Military Discounts?

Yes! Fans presenting a valid military ID at the ticket office will receive $2 off a box seat.

What time do gates open?

Gates open one hour prior to the first pitch.

What do I get with Stadium Club Access?

Stadium Club Access allows you to enter the climate-controlled club level, in addition to the main concourse areas. Food is not included, but may be purchased at an additional cost.

Where can I go with a General Admission ticket?

General Admission tickets do not come with a seat. You have access to the main concourse, the Budweiser Berm, and the Inline Electric Rock Porch in right field. Upgrades to a box seat are based upon availability and request.

How do I access my tickets?

You can access your tickets through My ProVenue. For a video tutorial, click here.

Do I have to print my tickets or can I use a digital wallet?

You do not have to print your tickets; a digital barcode can be scanned.

Where can I bring my dog on Dog Days?

On Dog Days, please keep your dog within the designated zones, which stretches from the Berm to the left field foul pole, as well as sections 1 and 2. Dogs are not allowed on the main concourse or in other seating areas.

What kind of bag can I bring into Toyota Field?

Clear bags are the only type of bags permitted at Toyota Field. For more on our Clear Bag Policy and prohibited items, click here.

Do you offer accessible seating?

Toyota Field was designed to be universally accessible and comfortable for fans with all abilities. There is specific seating for individuals in wheelchairs and their companions on the club level. Please contact our ticket office for further details.

How can I contact the ticket office?

Contact the ticket office at (256) 325-1403 or email [email protected].

What are your business hours?


Weekdays: 10-6pm

Saturday: CLOSED

Sunday: CLOSED


Monday-Saturday: 10am – End of the 7th

Sunday: 3 Hours Prior to game time – End of the 7th