Employment Opportunities

Title: Group Sales Intern

Organization: Toledo Mud Hens Baseball Club & Toledo Walleye Hockey Club

Department: Ticket Sales

Reports to: Group Sales Department

The Toledo Mud Hens and Toledo Walleye are seeking a dynamic, self-starter who would be responsible for actively selling group tickets. Working for both organizations will give you a unique opportunity to build a close relationship with the Director of Ticket Sales and Sales Representatives within the organization. Team members will have the opportunity to build relationships with current and potential clientele.

All members of the Ticket Sales staff are properly trained by senior reps, managers, and outside sources to help employee succeed.

Functions:

Assist Group Sales team with reserving affinity groups for both Toledo Mud Hens and Toledo Walleye games including but not limited to:

• BSA Groups
• Girl Scouts
• Non-Profit Organizations
• Senior Day Groups
• School Education Days
• Summer Camp Days
• Youth Sports Teams

Tasks will include:

• Establishes and maintains strong relationships with all group contacts through assisting with renewals and servicing accounts.
• Works with the group sales department to cultivate new sales leads and maximize revenue.
• Follows up regularly with group leaders to assist with their questions and to confirm final reservation.
• Finalize Group reservations, sends invoices and place tickets for booked groups.
• Communicate with group leaders to ensure fulfillment and customer satisfaction.
• Interact with other staff members to help ensure a positive and successful season.
• Perform other responsibilities and duties as assigned.

Characteristics/Qualifications:

• A Group Sales Intern should be self-motivated.
• It is necessary to have good people, planning and organizational skills.
• There is daily interaction with current and potential clients.
• He/she should be creative, driven and possess the ability to work with others and accept various tasks.
• This individual would be open to feedback provided by directors and peers and displays a coachable attitude.
• He/she must display Strong customer service, communication, time management and organizational skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

The Toledo Mud Hens is searching for Gameday Ambassadors to join our team. This role is responsible for meeting and greeting group leaders, suite holders and members with the goal of assisting guests and ensuring that experiences are exceeding our Fanatical expectations.

Key Responsibilities:

• Serve as the point of reference to assigned suites, groups, etc. throughout the game to ensure operations are running smoothly, and that fans expectations are exceeded.
• Greet guests, provide assistance and support.
• Anticipate needs and resolve issues proactively, ensuring appropriate actions are taken.
• Represent the brand with a strong work ethic and the desire to help others have fun.
• Ensure that exemplary hospitality and service is provided to all customers.
• Create memorable fan experiences.
• Partner with F&B, Promotions and Operations to assist in the overall execution of the game day experience.
• Take pictures of groups and fan experiences.

Qualifications and Experience:

• Experience working in a customer service role or setting.
• This role can be a part of an internship with majors in hospitality, communications, sports management or other related field.
• Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
• Ability to use independent judgement and to manage and impart information.
• The ability to work independently and as a part of a team.

Preferred candidates will be comfortable with face-to-face interactions with fans and have a strong desire to help others. This role works game days, which includes nights and weekends.

Role Summary:

The Toledo Mud Hens and Walleye is accepting applications for a character performer (mascot). This role works within the promotions, game presentation, and operation departments and portrays specific costumed character roles at Mud Hens games, Walleye games, Toledo sporting events and other appearances in the greater Northwest Ohio communities. This role creates memorable experiences by interacting with fans, dancing, and “clowning around” to bring joy and happiness to our fans and the community. This role works a flexible schedule including days, nights, weekends and holidays.

Essential Responsibilities:

• Perform at all home games for the Toledo Walleye or Toledo Mud Hens, as well as community and team appearances scheduled by the supervisor. This includes but is not limited to sponsors, charities, media and private functions.
• Represent a Nationally recognized brand and organization, while portraying a positive image in the community/media.
• Responsible for managing and maintaining all mascot equipment including props and costumes.
• Read social cues to understand the level of engagement each fan may want.
• Preserve the identity of the mascot and follow an established character playbook including mannerisms, body language, attitude, fan interaction and team representation at all times.
• Assist in the research, creating, and implementing mascot skits, dances, on-field games, music, theme night elements and other forms of mascot related entertainment.
• Other duties as assigned.

Qualifications and Experience:

• College student preferred pursuing a bachelor’s degree in Sports Management, Business, Marketing, Hospitality, Musical Theater, Theater Arts, Dance or other related field.
• Previous mascot experience and skating experience are preferred, but not required.
• Must be friendly, outgoing, and enthusiastic.
• Ability to analyze and interpret common social expressions.
• Ability to execute a number of tasks at the same time and working well under pressure
• Ability to carry out detailed written/oral/diagram form instructions.
• Strong communications skills and ability to present self in a professional manner to interact with fans of all ages, sponsors, guests, players.
• Energetic and outgoing personality
• Energetic attitude towards coworkers and fans.
• Ability to work independently, and as part of a team.
• Approaches and engages the community in a professional and friendly manner.

Working Environment / Physical Requirements:

• Occasionally lifting promotional items and props needed, weighing up to 20 pounds.
• Constantly carrying the weight of the uniform, either wearing the costume or carrying the costume to events, up to 50 pounds.
• Ability to stand, walk, stoop, kneel, etc. for the duration of the shift.
• Game days will be outdoors in all types of weather conditions, including extreme heat, cold, and rain.
• Constantly performing in restrictive outfits with impaired vision.

The sports and entertainment industry is a great place to make a career. If you like new challenges and like to stretch your capabilities in a vibrant and growing industry, we have the opportunity for you.

The Mud Hens, Walleye, Hensville and AVI Food & Leisure offer a variety of different employment and internship opportunities. The Hens internship program originated in 1990 and has worked with colleges and universities across the country developing students into future leaders for all Major League and Minor League sports teams. Our internship program graduates can be found across all the country! The current Hens and Walleye leadership team all started as college interns in the early 90’s and now lead one of the most successful sports and entertainment organizations in the industry.

Part time, seasonal and even year-round hours are flexible to support the demand of your college studies. Some local college and university students work for the Hens, Walleye and Hensville year-round and for all four or five years at school.

We offer employment and internships across the entire organization, so give some thought to where your interest lies. Ticket Sales, Corporate Sales, Fanwear Retail Sales, Fan Services, Marketing, Graphic Design, Ballpark Operations, Communications, Social Media, Entertainment and Promotions, Swamp Squad and Pond Patrol, Food and Beverage Service, Accounting and Human Resources.

Do you enjoy or play sports? Have you ever considered a career in sports? Many colleges and universities now offer a sports marketing and management degree. Get a head start with your hometown teams! The sports industry is a great place to make a fun and vibrant career. Test the water as a high school student – if you think you would like new challenges and to stretch your capabilities in a vibrant and growing industry, we have the opportunity for you.

Part-time, seasonal and even year-round hours are flexible to support the demand of your high school studies. Some local high school students work for the Hens, Walleye and Hensville year-round and for all four years in high school.

The Mud Hens, Walleye, Hensville and AVI Food & Leisure offer a variety of different employment and internship opportunities. The Hens college internship program originated in 1990 and has worked with colleges and universities across the country developing students into future leaders for all Major League and Minor League sports teams. Our internship program graduates can be found across all the country! The current Hens and Walleye leadership team all started as college interns in the early 90’s and now lead one of the most successful sports and entertainment organizations in the industry.

We offer employment and internships across the entire organization, so give some thought to where your interest lies. Ticket Sales, Fanwear Retail Sales, Fan Services, Graphic Design, Ballpark Operations, Social Media, Entertainment and Promotions, Swamp Squad and Pond Patrol, Food and Beverage Service.

Do you enjoy sports and entertainment? Have you ever considered a second career… in sports and entertainment? Then we have the place for you! The sports industry is fun and vibrant – never a dull moment, so if you’d like to join your hometown team, we have the opportunity for you.

Are you retired but young at heart and want to share your lifelong wisdom with the next generation?

The Mud Hens, Walleye, Hensville and AVI Food & Leisure offer a variety of different employment and internship opportunities. Part- time, seasonal and even year-round hours are flexible to support your active lifestyle. Some team members, seniors and retirees have worked for the Hens and Walleye for over 20 years!

We offer employment and internships across the entire organization, so give some thought to where your interest lies. Ticket Sales, Fanwear Retail Sales, Fan Services, Ballpark Operations, Social Media, Promotions, Swamp Squad and Pond Patrol, Food and Beverage Service.

Join the fundraising team at Fifth Third Field to meet your organization's financial goals. Our program is an exciting way to raise funds for your organization's cause. If your non-profit group consists of energetic and enthusiastic people who enjoy working with the public and meeting new people, you should be part of our concessions team.